Refund Policy
Last updated: October 2025
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, unassembled, with all tags and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at info@bimossa.co.uk.
Once your request is approved, returns must be sent to the following address:
BKM & Horoz Logistics
Kettering Business Park, Orion Way,
Kettering, NN15 6NL,
United Kingdom
Items sent back without first requesting a return will not be accepted.
For any questions regarding your return, please contact us at info@bimossa.co.uk.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you have received the wrong item.
We will review the issue and arrange a replacement, repair, or refund where applicable.
Exceptions / Non-returnable Items
Certain items cannot be returned, including:
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Custom-made or personalized furniture
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Sale or clearance items
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Gift cards
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Assembled or used flat-pack furniture
Please contact us if you have questions about your specific product before returning it.
Exchanges
The fastest way to get what you want is to return the original item and place a new order once your return is accepted.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must be in their original, unused condition with packaging and proof of purchase included.
Refunds
Once we receive and inspect your return, we’ll notify you of approval or rejection.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since your refund was approved, please contact us at info@bimossa.co.uk.
Bimossa.co.uk is operated by Birsan Global Ltd
Company Number: 15014305
Registered Address: Unit 3B Berol House, 25 Ashley Road, Tottenham Hale, London, N17 9LJ
Correspondence Address: 86–90 Paul Street, London, EC2A 4NE
Email: info@bimossa.co.uk
Bu sürümün farkları:
✅ İngiltere ve AB mevzuatına uygun (Consumer Contracts Regulations 2013)
✅ İade adresin (Horoz Logistics, Kettering) açıkça tanımlanmış
✅ “Assembled furniture” istisnası eklenmiş (flat-pack ürünler için çok önemli)
✅ Tam yasal disclosure ve şirket bilgisi ile kapanıyor